Improve My City

Improve My City

ImproveMyCity is a platform that enables residents to directly report to their public administration local issues about their neighbourhood such as discarded trash bins, faulty street lights, broken tiles on sidewalks, illegal advertising boards, and more. The reported issues are automatically transmitted to the appropriate office in public administration so as to schedule their settlement.

Reporting is feasible both through a web- and a smartphone-based front-end that adopt a map-based visualization, which makes reporting a user-friendly and intriguing process. The management and routing of incoming issues is performed through a back-end infrastructure that serves as an integrated management system with easy to use interfaces.

Web Interface

Web Interface

The web portal allows citizens to report issues from the comfort of their home or office. It features a large map for precise location pinning and a dashboard for tracking submitted requests.

  • Easy Submission: User-friendly form for reporting issues.
  • Map Visualization: View all reported issues in the neighborhood.
  • Progress Tracking: Monitor the status of your requests.
Mobile App Interface

Mobile App

Report issues on the go with the Improve My City mobile app. Take a photo, tag the location automatically, and submit in seconds.

  • Direct Reporting: Submit issues instantly from the location.
  • Real-time Updates: Receive push notifications on request progress (Submitted -> In Progress -> Resolved).
Management Dashboard

Advanced Management

The back-end infrastructure serves as an integrated management system with easy-to-use interfaces for public administration.

  • Automatic Routing: Issues are sent to the appropriate department.
  • User Rights: Granular control over user permissions and departments.
  • Geographical Boundaries: Define specific areas for different teams.
Call Center Application

Call Center Application

An integrated application for handling citizen requests via phone, ensuring that all channels of communication are centralized.

This allows for a unified view of all citizen issues, regardless of how they were reported.

Analytics Dashboard

Analytics & Insights

The platform offers advanced search and visualization capabilities to help administrations understand their city better.

  • Visual Analytics: Heatmaps and tag-clouds to discover trends.
  • Policy Making: Identify areas with dissatisfied citizens or services with low response times.
  • Advanced Search: Combined search with keywords and time filters.

Use Cases